Return Policy

Our goal is to assist you.

We are aware of the challenges associated with selecting personal goods online. Any item may be returned for a complete refund within 14 days after delivery.

To be eligible for a return, your item must be in the same condition that you received it i.e. unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Original shipping costs are not included in refunds, even if they were paid for on the original invoice.

Our main objective is to guarantee your complete satisfaction. Before returning a defective or inaccurate item, please make sure to get in touch with us as soon as possible at info.palchahandicraft@gmail.com or enquiry.palchahandicraft@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not accept returns for the change of mind.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info.palchahandicraft@gmail.com.